Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
As of today, there are 213 Altice customers without service in White Plains. We continue to be in contact with Altice about the status of their restoration efforts as well as their communications with customers and government.
Altice USA has provided the following information for customers:
Service Restoration: Trouble Shooting Tips
Once power has been restored to your home, your Optimum services should be back up and running. If you experienced a loss of power, it is best to restart your equipment using the following steps:
If your service does not return after restarting, it is possible that:
We have created the opportunity for customers check on service status online by doing the following:
Report Service Issues:
If you are experiencing a service issue, we have created four channels for you to advise us of your issue. Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue:
Request A Credit:
Customers may submit a request for a credit by completing the information at optimum.net/support/request-a-credit